Apppublic

rubyCodes/customer-support-openenv

sourceHugging Faceupdated 6mo agoView on Hugging Face

0likes

models.py19 linesDownload Raw Back to root

1from typing import Optional2from openenv.core.env_server import Action, Observation, State3 4 5class CustomerSupportAction(Action):6    ticket_text: str7    action_type: str   # classify / respond / resolve8 9 10class CustomerSupportObservation(Observation):11    category: Optional[str] = None12    response: Optional[str] = None13    status: str14 15 16class CustomerSupportState(State):17    current_ticket: str = ""18    category: Optional[str] = None19    resolved: bool = False