AmazonScience/document-haystack

1Positively impact our communities – We 2were proud to be the first betting and 3gaming company to formally commit to 4a Net Zero target for carbon emissions 5with the Science-based Targets Initiative 6(SBTi). This reflects our ambition to lead the 7industry on decarbonisation, along with our 8commitment to reduce our absolute scope 91 and 2 (market-based) and material Scope 103 emissions by 42% by 2027 and 60% 11by 2030, from a 2020 base year. In 2023, 12our Net Zero Action Group developed our 13first net-zero strategy to help us achieve 14these ambitions. 15We also want to make a positive impact 16on our communities through the charitable 17work of the Entain Foundation. Our flagship 18Pitching In programme in the UK pioneers 19engagement between semi-professional 20football and local communities. Our funding 21of the Trident Community Foundation 22has helped to deliver over 100 initiatives 23to improve the lives of thousands of 24people across the country. Last year we 25also continued to partner with a range 26of charities, such as bringing access 27to technology with community-based 28technology hubs in partnership with 29ComputerAid as well as delivering support 30to under privileged communities in the US 31with the Charles Oakley Foundation.32Notes331. Awarded; EGR North America Socially Responsible 34Operator 2023, SBC Global and SBC LATAM Socially 35Responsible Operator of the Year, and Vixio Global 36Regulatory Award for Outstanding Contribution to 37Safer Gambling.382. Growth on a constant currency basis is calculated by 39translating both current and prior year performance at 40the 2023 exchange rates.413. Proforma references include all 2022 and 2023 42acquisitions as if they had been part of the Group 43since 1 January 2022.444. UK Retail LFL YoY NGR is calculated based on shops 45that traded for the full year in both 2023 and 2022465. Market share for last three months ending November 472023 by GGR, including only US markets where 48BetMGM was active; internal estimates used where 49operator-specific results are unavailable.50At the start of 2024 we updated our 51regulatory and safer gaming charter based 52around four principles:53 Only operate in regulated markets or in 54markets with a clear path to regulating55 Committed to a constructive and 56progressive relationship with regulators 57 Always comply with in-market regulation58 Take a market leading approach to player 59protection in each market we operate, 60developing and using tools to identify & 61limit customer harm 62Provide a secure and trusted  63platform – We operate in a highly 64regulated sector where the highest ethical 65standards are critical in maintaining trust 66with our customers and wider society 67– from gold standard data protection, 68keeping crime out of betting and gaming, 69to eliminating poor working conditions in 70our supplier base. Through this strategy, 71our expectations of ourselves is to exceed 72these standards. We have a comprehensive 73training programme for all our colleagues 74across the Group and I am delighted with 75the completion rates.76Governance oversight from the Board 77is key to ensuring robust execution and 78accountability across the business. 79Further details on these processes are set 80out in our Governance report on page 96.81Create an environment for everyone to do 82their best work – Ensuring we are able to 83attract a broad and diverse pool of the best 84talent is vital for our success. We aim to 85be an employer of choice with an inclusive 86and supportive culture, where talents from 87all backgrounds can flourish. Our Diversity, 88Equity and Inclusion (DE&I) strategy is 89built on establishing strong networks and 90having launched the Women@Entain 91and Pride@Entain groups in 2022, in 922023 we launched Black Professionals@93Entain, a new network designed to create 94a culture where black colleagues can thrive 95professionally and personally.96As a technology based employer, we also 97recognise the importance of encouraging 98women to succeed in the sector. In 2023, 99Entain partnered with the McLaren F1 100team on a returnship programme, providing 101unique opportunities for skilled women 102to resume their STEM careers. Over six 103months, 10 career returners worked at both 104Entain and McLaren in roles ranging from 105Data Analysts to Software Developers. 106The programme received accolades, 107including the Innovator of the Year at the 108Women in Gaming Diversity Awards.109Sustainability – A key enabler 110supporting our growth111In November 2023, we unveiled a refreshed 112sustainability charter. This updated charter 113was informed by a double materiality 114assessment we conducted throughout H1 1152023, which identified how sustainability-116related issues impact our business and how 117we impact the environment in which we 118operate. Our charter’s four pillar structure 119encapsulates the sustainability issues 120that are most important to Entain, our 121customers and partners:122 Be a leader in player protection123 Provide a secure and trusted platform124 Create an environment for everyone to do 125their best work126 Positively impact our communities127A leader in player protection – Our 128objective is to be a leader in player 129protection. In 2023, our safer gaming 130programme ARC™ (“Advanced 131Responsibility and Care”) was rolled out 132across 22 jurisdictions alongside the 133continuing optimisation of ARC™ features. 134This saw a significant increase in the 135volume of interactions and interventions 136with customers, with 6.1 million ARC™ 137interactions in 2023, up 121% versus 2022.138In recognition of these efforts, during 1392023 Entain won a number of responsible 140operator awards 1 including EGR, SBC 141and Vixio. 142Our new sustainability 143charter reiterates144the importance of 145sustainability as an146enabler to our overall 147corporate strategy.”14817Entain plc Annual Report 20231491 Overview 8 Strategic report 88 Governance 140 Financial statements150Chief Executive’s Review151The secret object #4 is a "bed".