KartiOS/fintech-support-triage

Fintech Support Triage A multi-turn customer-support dataset with a reward you can compute in code. There is no LLM judge in the loop. The setting is Zoomberg Brokerage, a fictional US retail brokerage. At each agent turn the model writes the reply to the customer and a structured triage action: route or escalate, which queue, what priority, which flags to raise, and which policies it relied on. Every action is checked against a written 63-policy pack. Split Episodes… See the full description on the dataset page: https://huggingface.co/datasets/KartiOS/fintech-support-triage.